Terms & Conditions

Last updated: 29 September 2026

1. Acceptance of Terms

By renting our audio or video guestbook services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not proceed with the rental.

2. Content Usage & Marketing Rights

Important: By using our services, you acknowledge and agree that:

  • Audio and video recordings captured during your event may be used by Enchanttone for marketing and promotional purposes, including but not limited to:
    • Website showcases and demos
    • Social media content (Instagram, Facebook, TikTok, etc.)
    • Advertising materials and promotional videos
    • Portfolio displays and client testimonials
  • Recordings may be edited, cropped, or combined with other content for marketing purposes
  • If you wish to opt-out from marketing usage, you must notify us in writing before your event date
  • Guest privacy is respected - we will not use recordings containing sensitive, inappropriate, or personal information without explicit consent

3. Rental Terms & Duration

  • Standard rental period is 5-7 days (includes delivery day, event day, and pickup day)
  • Equipment must be returned in the same condition as received
  • Late returns may incur additional charges of RM50 per day
  • Extended rental periods are available upon request and subject to availability

4. Payment Terms

  • Full payment is required to confirm your booking
  • Payment can be made via bank transfer or online payment methods as agreed
  • A security deposit may be required for certain rentals
  • All prices are in Malaysian Ringgit (MYR) and inclusive of applicable taxes

5. Cancellation & Refund Policy

  • Cancellations made 14+ days before event: 100% refund
  • Cancellations made 7-13 days before event: 50% refund
  • Cancellations made less than 7 days before event: No refund
  • In case of unforeseen circumstances (weather, venue changes), please contact us to discuss options

6. Equipment Care & Liability

  • You are responsible for the equipment during the rental period
  • Any damage, loss, or theft must be reported immediately
  • Repair or replacement costs will be charged for damaged/lost equipment:
    • Audio Guestbook: Up to RM1,500 replacement cost
    • Video Guestbook: Up to RM2,500 replacement cost
    • Accessories: Actual replacement cost
  • Equipment should be kept in a safe, dry location when not in use

7. Delivery & Pickup

  • Delivery and pickup are included for locations within our service area (Penang, KL, Selangor, Johor)
  • For areas outside our standard coverage, additional delivery fees may apply
  • We will coordinate delivery/pickup times with you in advance
  • Someone must be available to receive and return the equipment

8. Technical Support

  • Full setup instructions and user guide are provided
  • WhatsApp support is available during your rental period
  • We cannot guarantee recording quality if equipment is not used as instructed
  • Technical issues must be reported immediately for assistance

9. Data & Privacy

  • All recordings are your property and will be delivered to you after the event
  • We do not retain copies of your recordings unless agreed for marketing purposes (see Section 2)
  • Your personal information is handled in accordance with Malaysian data protection laws
  • We will never share your contact information with third parties

10. Limitation of Liability

Enchanttone is not liable for any indirect, incidental, or consequential damages arising from equipment malfunction, data loss, or service interruption. Our maximum liability is limited to the rental fee paid.

11. Force Majeure

We are not responsible for delays or failure to perform due to circumstances beyond our control, including natural disasters, pandemics, government restrictions, or other force majeure events.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these Terms & Conditions, please contact us:

  • Email: enchanttone@gmail.com
  • WhatsApp: +6011 5758 0954
  • Location: Based in Penang, Malaysia

By completing your booking, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.